Privacy Policy

TERMS & CONDITIONS / PRIVACY POLICY

for Australian Seashells PTY Ltd, ABN 35066393646.

PRICING & DISCOUNTS

Pricing
All prices are listed in Australian Dollars (AUD), not incl. GST.
GST (Australian Goods & Services Tax 10%) is applicable to all Australian domestic orders sent to destinations in Australia. Please contact our sales team if you are having trouble getting a quote that outlines the GST amount.
All International orders will automatically bypass payment during checkout. Your payment is on hold while we manually check tax-free delivery cost for each individual order to ensure we are offering the best possible (most economical) shipping option for your destination.

Minimum Order
There is a minimum ordering amount of Australian Dollars (AUD) $ 30.00 (incl. GST, not incl. shipping cost) - per order.

 

Discounts & Wholesale
Most items listed in the Decorators category show discount pricing for multiple item ordering. While Australian Seashells does not distinguish between general public and retailer customers, we will offer bulk discounts for large orders in general, based on the total order volume. Consider placing a larger order instead of several smaller ones to get a bulk discount and lower delivery cost per item.
Please contact the Australian Seashells sales team via email for discount options prior to ordering if you wish to order:

Collectors

-        Specimen Seashells orders of AUD 1000.00 (not incl. GST) and above in value.

-        Book orders of more than 5 copies per title.

Decorators

-        Decorator item orders of AUD 500.00 (not incl. GST) and above in value.

-        Decorator items combined with Specimen Seashell items – orders of AUD 1000.00 (not incl. GST) and above in value.

 

NOTE: If you are purchasing for a retail shop or business, please let us know if you require a constant supply of any item.

ORDERING

Payment Methods

Australian Seashells accepts VISA and MasterCard payments, Electronic Funds Transfer payments (EFT), personal and business cheques in Australian Dollars (made out to Australian Seashells P/L) and cash payments. 

Ordering Terms & Conditions
I confirm that I am ordering the correct item, quantity, type (i.e. grading / locality) and price as listed per item in my shopping cart and request Australian Seashells to complete payment for these items on my behalf.

I understand that Australian Seashells does not offer an extended cooling-off period for the items in the order and that this purchase is deemed a firm sale by the end of the same business day the order was placed (or the following business day until 12 PM Perth, WA time), if the order was placed after close of business of the preceding business day.

I can contact the Australian Seashells head office by phone on 08 9409 9807 Monday to Friday, 9:00 AM to 4:00 PM (local Perth, WA time) or 7:00 AM to 2:00 PM (AEST). I understand that once my order has been shipped, my options to return items to Australian Seashells are limited as outlined in the Returns Policy.

 
How to Order
To order from Australian Seashells, you can click on any listed item to access more information.

- Select QTY and ordering options (i.e. size, colour - if applicable).

- Click ‘Add To Cart’. The system will confirm you have added the item(s).

- Click the Shopping cart symbol in the page header anytime to view your cart.

- In cart view, you can add or remove items, then click ‘Update Cart’ to view your current order.

- Once finished shopping, in cart view click ‘Checkout’ to go to checkout view.

- In checkout view, enter your billing and shipping address information and click ‘Continue’ to review your order. 

- In order review, please check the details you entered again: If all details are correct, choose credit card payment option for immediate eCommerce checkout, enter the card details and click ‘Continue To Next Step’.

- Once payment is complete, the system will automatically send a confirmation e-mail to the address listed in your account. The email will contain a direct link to all your order details.

- If your order contains items that require stock-checking or you entered an International delivery address, clicking "Continue To Next Step" will create your order, but bypasses payment. Once we receive your request, we will manually check for availability and shipping options, then contact you via e-mail ASAP to confirm details. We will complete your order and process your payment once you approve.

 

Contact & Communication

Australian Seashells is an online shop, so our primary means of communication with our customers is via the email address listed in the customer online account. Australian Seashells will not be held responsible for any missed communication due to your email address being incorrect. If you have more than one email address, please check all email accounts before contacting us.
We encourage all customers to contact us via email first. In case of problems with your email account, you can contact the Australian Seashells head office by phone on 08 9409 9807 Monday to Friday, 9:00 AM to 4:00 PM (local Perth, WA time) or 7:00 AM to 2:00 PM (AEST).
 
Brief Cooling Off Period
After you place your order, please take a moment to review the details.
If you notice a mistake or problem with your order, you can still cancel your order for a full refund, if you do this within the very brief cooling off period.
Please call our head office ASAP on the same business day as you placed your order (or the following business day until 12 PM Perth, WA time, if your order was placed after close of business of the preceding business day: (area code 08) 9409 9807 Monday to Friday, 9:00 AM to 4:00 PM (local Perth, WA time) or 7:00 AM to 2:00 PM (AEST). After this time, your cooling off period ends, your purchase will be regarded as a firm sale and will be shipped to you.

Once your order has been shipped, we may still be able to offer you online shop credit if you return your goods to us following our Returns Policy guidelines, but this will invariably not include return postage cost.
 
Order Changes
Australian Seashells allows you to amend or add additional items to your order on the same business day as you placed your order (or the following business day until 12 PM Perth, WA time, if your order was placed after close of business of the preceding business day. After this time we are unable to combine shipping cost on your order and will have to treat subsequent requests as a new order.

Online shop credit
If you cancel an order or return an item, you may be eligible for online shop credit, which is valid for 12 months from date of issue. Please refer to our Returns & Cancellations section for more details for online shop credit eligibility, terms and conditions.
 
‘Money Back Guarantee’ for Specimen Seashells
Australian Seashells is not required to offer a credit or refund if a customer simply changes their mind, or has found another item elsewhere, according to Australian law (Trade Practices Acts).
However, we acknowledge that Specimen Seashell items are by definition highly individual objects and we would like to grant our customers some special consideration:

We are offering you a ‘Money Back Guarantee for Specimen Seashells’ – you can return any specimen seashell item for a refund or online shop credit to the value of the item(s) returned, excluding shipping cost. The items must be returned in resaleable condition to us. See the Returns & Cancellations section for full details on how to return an item.
NOTE: This money back guarantee only covers Specimen Seashells items, all other items or products we offer for sale in our online shop are covered in our Returns & Cancellations section.
 
Item Availability
Some items are subject to availability confirmation, in particular those tagged as ‘Low Stock’ or ‘Out Of Stock’. You will not be charged for items we cannot supply and your order will not be processed until you have authorised Australian Seashells to go ahead with your order. Australian Seashells will review all orders prior to processing and will only process payments for items that we can supply. If we cannot supply any product, we will not process your order until we have consulted with you via email re. availability and ordering options.

- In Stock
Items that are readily available at the Australian Seashells Warehouse will be tagged as ‘In Stock’ on their Product page. Occasionally stock runs low before the website can be updated and you will be notified if your order has been affected. Generally, orders containing only ‘In Stock’ tagged items will be processed on the following business day.

- Low Stock
Items that are not readily available at the Australian Seashells Warehouse will be tagged as ‘Low Stock’ on their Product page. Any item that does NOT feature the 'In Stock' tag will need stock-checking and you will be advised via e-mail about availability and delivery time before we proceed with your order or payment. Obviously all ‘In Stock’ tagged items in your order will be delayed for processing as well.

- Out Of Stock
We list over seven thousand specimen shell categories online - and have well over 2 million individual specimen seashells in stock. This means that some items on our website may be out of stock temporarily. If we expect more stock, we may not remove the item from our listing, just temporarily tag it as ‘Out Of Stock’. If your order contains an ‘Out Of Stock’ tagged item, we will contact you via email to inform you of availability, expected delay and delivery options before we process it.

NOTE: You have 48 hours to respond to the information we send to you regarding your order enquiry. If you respond after this time, your request may expire, but you can always place a new order through the website.   

 

SHIPPING

Worldwide Delivery
We ship to Australia and worldwide. We do not charge a handling fee. 

Shipping Cost

We will automatically ship your order by the most economical shipping option nationally via trackable Standard Australia Post eParcel service, unless:

-        your order exceeds size/weight parameters for this service

-        you request EXPRESS delivery during checkout

-        you request courier shipping prior to placing your order via your own account with TNT or EMS / DHL.

In any case, our eCommerce system will provide you with a shipping quote for your order based on parcel weight and destination during checkout. There is no handling charge.

Combined Shipping Cost

We automatically consolidate shipping cost on all items in your order. This means that if your order contains an item tagged ‘Low Stock’ or ‘Out Of Stock’, your order may be on hold until we have confirmed availability. If you wish to avoid any possible delays, please ensure your order contains only ‘In Stock’ tagged items.

Domestic Shipping
We will automatically ship orders via standard trackable Australia Post eParcel service (optional delivery against signature only). If you need to fast-track delivery, you can upgrade to fully trackable Express Australia Post eParcel. Our checkout system will provide you with delivery cost to your destination incl. GST.

- If your order exceeds total weight of 35kg packaged, we may contact you prior to shipping your order to discuss a more economical delivery via TNT Road Express service instead. Please note TNT requires a physical street address for delivery (no PO Boxes).

All stock available at the Australian Seashells warehouse will be shipped on the next business day if there are no other items tagged ‘Low Stock’ or ‘Out Of Stock’ in the order.
If items are not readily available then, our sales team will contact you via the email address listed in your account to discuss availability timeframe and options.

Domestic Delivery Times
Australia Post generally advises standard delivery Australia-wide (all Australian mainland destinations) of 5 business days (1 week), EXPRESS Post max. 3 days Australia-wide. For comprehensive domestic delivery estimates, please visit Australia Post online.

Delivery Instructions
Australia Post offers optional delivery against signature. If you do not nominate this option or have a prior arrangement with your local Australia Post office, your parcel may be left for you in a safe place near your front door by default if you are not at home during delivery. If you nominate a signature is required for delivery, your parcel will be held at your local PO and a notification card with pickup instructions will be left in your letterbox.

 
International Shipping
We will usually ship orders via standard trackable International Australia Post eParcel service (AirMail). All International orders will bypass automatic checkout and tax-free delivery cost will be quoted individually for each order via email to ensure we are offering the best possible (most economical) shipping option for your destination.

Notice
- All orders with destinations in ARGENTINA, BRAZIL, CHILE, ISRAEL, ITALY, PHILIPPINES, RUSSIA and SPAIN will require special care. Our sales team will send you an email to the email address listed in your account to discuss the best delivery options and timeframes for trackable Australia Post AirMail services: Express Post Intl, EMS Australia Post courier service or Pack & Track AirMail (depending on your destination) for better handling and faster delivery against signature only.

International Delivery Times
Australia Post generally advises delivery to most destinations in western Europe as 5-7 business days from date of mailing (pending customs and security screening on arrival). For complete and current Intl. delivery times and information, please visit Australia Post.

IMPORTANT International Customs / Duty Notice:
Australian Seashells will ship your International parcel as export of tax-free goods from Australia. Please be aware that tax / duty may apply for importing goods to your destination on arrival in your country. Please check applicable duty rates at your local customs office.

International Courier Shipping
Upon request, we can ship via your own or preferred courier (TNT / EMS / DHL). Please contact the Australian Seashells sales team via e-mail prior to placing your order to advise your own courier account details for your preferred service.
 
Courier Delivery Times:
Most worldwide Courier deliveries will take 4-5 business days from date of lodgement, pending fast-tracking of customs / quarantine inspection. NOTE: Courier delivery services require a physical street address for delivery (no PO Boxes).
 
Incorrect Address or Delivery Details
Address changes and/or corrections made through your Australian Seashells online shop account will only affect future orders placed after the changes and/or corrections are made. Any changes and/or corrections for current orders must be completed by contacting the Australian Seashells sales team before your order is being shipped. Note: Please also remember to update your account for future orders.

Customers who enter addresses that Australia Post have deemed as incorrect and/or have insufficient details to ensure delivery may result in the following:
-        Delivery Delays
-        Lost / Missing Parcels
-        Parcel Returned to Australian Seashells
 
If Australian Seashells was responsible for incorrectly addressing a package, then we will be responsible for the resending, replacement or refund of the items not delivered or delayed.
Any package returned to Australian Seashells due to incorrect and/or insufficient information supplied by the customer will have to be re-sent and will incur an extra delivery charge of the original postage cost. Australian Seashells will contact you via the email address in your account to discuss your delivery options and confirm address details prior to re-sending your order.

If a package is returned to Australian Seashells due to the above incorrect and/or insufficient delivery issues and incurs damage to the item(s), Australian Seashells will not be responsible for replacing the goods, but will make every effort to add extra protection to resend the package once the extra delivery fee payments have been made. We will contact you prior to resending your parcel to discuss your options.

Any shipment that is delayed or lost and is found to have had incorrect and/or insufficient details provided by the customer is not eligible for a refund or online store credit from Australian Seashells.
If the package has the correct delivery information and is deemed 'lost' by Australia Post after an Australia Post investigation, Australian Seashells will liaise with Australia Post on your behalf and offer to replace the items or issue online shop credit only if you have completed the minimum steps as outlined in our Missing / Lost Parcel section (i.e. in case of a missed delivery attempt).

Tracking Parcels

If your shipping address is correct and you have not received your parcel or a notification card within the appropriate time frame, please check your email for Australia Post delivery updates. If you have not received Australia Post or courier tracking details, please notify us, so we can follow up delivery progress on your behalf.

Missing / Lost Parcel
If your parcel has not arrived or tracking info is inconclusive, you must contact Australian Seashells within four (4) weeks of receiving the automated 'parcel shipped' delivery update - otherwise we cannot offer you online shop credit or a refund.
Australian Seashells will liaise with Australia Post on your behalf if your parcel goes astray. However, we will replace items or issue online shop credit only after you have completed the following steps:

- Check with your local Post Office for arrival of the parcel within 3 weeks of the parcel shipping date, using the trackable consignment ID provided. In case you missed delivery and did not receive or overlooked the notification card placed in your letterbox, please check with local PO staff. Please note that local post offices will generally only keep parcels for 2 weeks before returning them to us.

- Contact the Australian Seashells sales team via e-mail or phone with the information you obtained from your local PO staff within four (4) weeks of the parcel shipping date.

Mail Redirections
Customers please note that Australia Post Redirections may not work with some parcels. Australian Seashells will not be responsible for replacing goods or extra costs if a mail redirection with your local Post Office has not been successful. Please update your account details and contact our sales team to ensure that any current order has your updated address details.

RETURNS & CANCELLATIONS
 
Cancellations
Please check all details incl. proposed delivery times and ensure you wish to purchase the item(s) in your order before you complete your purchase and proceed with the payment.
Please discuss your requirements with our sales team before cancelling, as we may be able to fast track your order (i.e. if you are ordering for a particular event).

To cancel an order made by mistake, or to discuss upgrading your shipping options, we can offer you a short cooling off period. Please call our head office ASAP on the same business day as you placed your order (or the following business day until 12 PM WA time, if your order was placed after close of business of the preceding business day), on 08 – 9409 9807 Monday to Friday, 9:00 AM to 4:00 PM (local Perth, WA time) or 7:00 AM to 2:00 PM (AEST). Otherwise your purchase will be regarded as a firm sale and will be shipped to you.
We do not offer an extended cooling off period or to cover shipping cost for returned items once your order has been shipped.
 
Returns Policy
We understand that at some point you may need to return an item to us. As we ship all items via trackable delivery, every order has a recorded delivery date.
Before sending any items(s) back to us, please contact our sales team to discuss your reason for the return and to organise approval for returning item(s) to Australian Seashells.

IMPORTANT: Please check the item(s) you received carefully as soon as they arrive and understand the following return policy terms:
-      While you can return item(s) to Australian Seashells if you have made a mistake in ordering or changed your mind, we require notification within 1 business day of the recorded delivery date to organise online shop credit for you. Australian Seashells will not refund postage or pay for any return postage cost.
 
-     If you received a faulty or damaged item, we require notification within 2 business days of the recorded delivery date.
If the item you received is not what you ordered, we require notification within 5 business days of the recorded delivery date. We may ask you to send us photographic evidence, but we will also do our best to ensure you receive your ordered items ASAP and send you instructions for Australia Post eParcel return shipping.
 
-        Australian Seashells does not offer online shop credit for products that are returned damaged to our office or never arrive. The return address for all orders is: Australian Seashells Head Office, 5 Ealing Mews, Kingsley, WA 6026, Ph: +61-8-9409 9807. To qualify for credit, an item must be returned in perfect condition ready to be resold. Failure to package a returning item properly will invariably result in no online shop credit and the item(s) will be returned to the customer.
 
-        Any online shop credit issued for a return will be for the value of the returned item only. All online shop credit will be valid for 1 year from date of issue. Online shop credit for any item does not cover the cost of postage.
  
How to Return an Item
Before returning any items please contact the Australian Seashells sales team to discuss your reason for requesting a return and to organise approval. Please also refer to our Returns Policy.

If you are returning an item for online shop credit, you will need to package the item with sufficient packaging and protection (i.e. bubble-wrap and cardboard) to ensure that contents do not slide around inside the outer packaging (i.e. cardboard box) to cause damage (or any further damage) to the returned item, especially and in particular if a damaged item is the reason for the return.
Please keep your original Australian Seashells packaging until you have made contact with our head office or sales team. We encourage you to re-use the packaging that we have used to send your goods. If you feel that the packaging cannot be reused for whatever reason you will need to provide your own secure and sturdy packaging.
All items being returned must include a note with your name, order number and needs to specify the reason for the return.
 

PRIVACY POLICY

This policy covers Australian Seashells PTY Ltd, ABN 35066393646 and its retail and eCommerce business.

Australian Seashells respects your privacy and is committed to keeping your personal information safe. As eCommerce business and online shop, we will obtain certain customer information such as names, mailing addresses, contact phone numbers, email addresses and product related interests.

This information is used to facilitate ordering, shipping and transactions and may be used for our own marketing purposes.

We acknowledge that when you provide your personal information, you do so trusting Australian Seashells to only collect and use your personal information in accordance with this Privacy Policy. Australian Seashells will never disclose any customer information to any third party without your consent.

Please contact us if you have any queries regarding our privacy policy or your personal information.

Information collected from visitors
Other than stated in this Privacy Policy, Australian Seashells Pty Ltd will not collect or use your personal information without your consent.  
Log files are stored on the web server saving details when you: 

- provide us with your personal information and contact details;

- order or purchase Australian Seashells products and/or services;
- enter your personal information on the Australian Seashells website or send it to us;
- interact with us through social media (including Facebook and Pinterest);
- register on the Australian Seashells website or mailing list;
- contact us; we may also keep a record of that contact;
 
Details may include the visitor's IP address, browser type, referring page and time of visit. Cookies may be exchanged to store visitor preferences when interacting with the website. Where registration is required, the visitor's email and a username may be stored on the server.

Personal Information Use and Access
We will only collect additional personal information with your consent. Any visitor information collected is used to enhance the visitor's experience when using the website to display personalised content. You can access the personal information Australian Seashells Pty Ltd keeps about you by logging into your online account and view the information you gave us. If you have any questions, you can contact us by phone or e-mail.
 
If at any time you wish to change or update your personal information, please log in to your online account, as you can change details yourself within your account.
Please contact our head office via e-mail or phone if you need assistance with amending your personal information.
To delete the information Australian Seashells Pty Ltd has about you, please let us know by contacting our head office and we will take all reasonable steps to delete such information unless it must be kept for legal reasons.

NOTE: No email addresses will be sold, rented or leased to 3rd parties.

Account Updates
When you complete a purchase with Australian Seashells, you can choose options how to communicate with us. When you create an account or subscribe to our mailing list, your can manage and update your own account preferences.

Australian Seashells may contact you via email:
-        with updated information about the Australian Seashells website.
-        with information about our products and services, as well as upcoming events or discount promotions - if you requested or subscribed to this service.
-        with any communication enabled in the newsletter or mailing list preferences in your account.

If you receive emails from Australian Seashells Pty Ltd and do not wish to receive any more messages, you can remove your name from the mailing list by visiting the Australian Seashells website and updating the newsletter preferences in your account. Please allow up to 3 business days for this request to be processed.

Mailing List

If you have subscribed to the Australian Seashells mailing list, you may unsubscribe by following the instructions which are included in the emails you receive. Australian Seashells does not send spam or unsolicited emails. Our email newsletter or any other notifications are sent only to customers or visitors subscribing to mailing list options.
 
If you do not wish to receive further information from Australian Seashells, please log into your account and change your newsletter preferences, or by clicking the unsubscribe link that is on every email that Australian Seashells sends to you.

If you believe you are still receiving or have received unsolicited email from us, please contact us immediately. Should you need assistance to be removed from our mailing list, please contact our sales team by email, fax or phone.
 
Cookies
Cookies are small digital signature files that are stored by your web browser that allow your preferences to be recorded when visiting the website and track your return visits.
Most web browsers are set to accept cookies. You may be able to block cookies via your browser settings, however not all the functionality of the website may operate as expected, such as maintaining your account preferences when you next visit.

The Australian Seashells website and its eCommerce database platform hosted by PreviousNext Pty Ltd, as well as its 3rd party service providers (i.e. NAB, Australia Post) may also use cookies, web analytics tools and other software that uses cookies to improve your online experience, based on your activities during visits to the Australian Seashells website.

Online Security
The Australian Seashells website is hosted by Australian Standard compliant host provider PreviousNext Pty Ltd (eCommerce Platform including Checkout, Invoicing and Database). We aim to keep your personal information as safe as possible, meeting the highest global standards in security while acquiring, transmitting and using customer details. We are offering a secure online ordering facility on our website with customer ordering information securely forwarded using industry standard SSL encryption to our Third Party service providers.

Third Party Security
- National Australia Bank Payment Gateway (PCI compliant VISA & MasterCard payment processing) will directly handle all customer credit card payments.

- Australia Post (all Standard and Express Domestic and Intl. eParcel Shipping) 

- TNT / DHL / SENDLE couriers (customer consent required).

- PreviousNext Pty Ltd (eCommerce platform & AS3 database management).
 
Australian Seashells will not otherwise disclose your personal information to other companies or third parties without your explicit consent.

Storage of Personal Information
All personal information provided by you is stored in the global, secure, password protected virtual AS3 network via our eCommerce platform hosted by PreviousNext Pty Ltd

All credit card information you provide online is not viewed, recorded or stored by us and is handled solely and directly by the NAB payment gateway / NAB Transact Direct.

Access to any other stored customer information (i.e. address information) is restricted to Australian Seashells Pty Ltd and PreviousNext Pty Ltd employees with specific authorization.

Australian Seashells will endeavour to improve security safeguards to keep your personal information as safe as possible, meeting the highest standards in online security.
Australian Seashells will not be held responsible for events arising from unauthorised access to your personal information, but will do everything in our power to prevent it as a responsible Australian online retailer.
 
Policy Updates
If Australian Seashells becomes aware of any ongoing concerns or problems with the company website, we will address these concerns promptly. If you have any problems or queries relating to security issues or you have a problem or complaint, please contact the Australian Seashells head office via phone or email.

Australian Seashells Pty Ltd will continue to expand and improve its online shop presence and reserves the right to change its Privacy Policy at any time and notify you by posting an updated version of the policy on the Australian Seashells Pty Ltd website. The amended Privacy Policy will apply whether or not we have provided you specific notice of any changes or updates.
 
NOTE: The Australian Government's cybersecurity website (staysmartonline.gov.au) provides simple steps you can take to protect your personal and financial information online.   
 
Complaints

If you have a complaint about how we handle your personal information, please contact our head office via email, phone, fax or letter. We will do our best to resolve your complaint and always aim to do the right thing by all our customers.  

DISCLAIMER
The information contained on the Australian Seashells website may contain technical inaccuracies or typographical errors. All liability of Australian Seashells Pty Ltd howsoever arising for inaccuracies or errors is expressly excluded to the fullest extent permitted by law.